Daily Operations

• Oversee opening and closing procedures, as well as overall shift execution

• Ensure seamless coordination between front-of-house and back-of-house teams

• Monitor service quality and guest experience in real time and address issues immediately

Team Leadership & Staffing

• Train, coach, and develop team members with clear expectations

• Manage staff schedules based on business needs

• Hold team members accountable for performance, behavior, and adherence to standards

  
  

• Address underperformance directly and implement corrective actions when needed

Systems & Standards

• Implement and enforce standard operating procedures (SOPs)

• Ensure all staff consistently follow policies, procedures, and brand standards

  
  

• Maintain compliance with health, safety, and licensing regulations

• Uphold cleanliness, organization, and operational discipline across all areas

Guest Experience

• Handle escalated guest concerns professionally and efficiently

• Take ownership of service failures and ensure they are corrected and learned from

  
  

• Maintain consistent, high-level service across all shifts

• Foster a culture of hospitality, accountability, and teamwork